Accepted payment methods
- Zelle
- Apple Cash
- Venmo
You choose your payment method on the order form. Payment is sent from your own banking or payment app; we never ask for, receive or store your card or bank account details.
How payment works, step by step
- Place your order. Complete the order form and choose Zelle, Apple Cash or Venmo.
- Receive your order number. Your confirmation page shows your order number (for example, AA-7K4QM), your exact total and the payment details for the method you selected. The same information is emailed to you.
- Send the exact total. Open your payment app and send exactly the total shown on your confirmation page.
- Put your order number in the memo. Enter your order number exactly as shown in the payment memo or note field. This is how we match your payment to your order.
- We confirm your payment. When we match your payment, your order status changes to Paid and you receive an email: “Payment received, your order is being prepared.”
- We ship your order. When your order ships, you receive an email with your tracking number.
The 48-hour payment window
Payment is due within 48 hours of placing your order.
- If payment has not been received after 24 hours, we send a reminder email.
- If payment has not been received after 48 hours, the order is cancelled automatically and you receive a cancellation email.
If your order is cancelled for non-payment, you are welcome to place a new order. Prices and availability are confirmed again at that time.
Sending the correct amount
Please send the exact total shown on your confirmation page. The total is calculated by our system when your order is placed, including any shipping charge, and is the amount we match against.
If you send an incorrect amount or forget the memo, contact us with your name, order number, the payment method used and the amount sent. We can locate payments by customer name or amount and will help resolve the difference.
Order statuses
| Status | What it means |
|---|---|
| Awaiting Payment | Your order is placed and waiting for payment with your order number in the memo. |
| Paid | We have matched your payment. Your order is being prepared. |
| Shipped | Your order is on its way. Your tracking number has been emailed. |
| Delivered | Your order has been delivered. |
| Cancelled | The order was cancelled, for example after the 48-hour payment window. |
| Refunded | A refund has been issued. See our Returns & Refund Policy. |
You can check your status any time on the Order Lookup page using your order number and email.
Payment safety
Only send payment to the details shown on your A&A Wellness order confirmation page or in your confirmation email. If you receive payment instructions from any other source, do not send payment, and contact us first.
Zelle, Apple Cash and Venmo payments are governed by the terms of those services and your bank or card issuer.
