Refund & final sale policy
At A&A Wellness, operated by AANDA WELLNESS LLC, we stand behind the quality and integrity of our research materials. Due to the sensitive nature of our products, all sales are final once an order has been processed for shipment and a tracking number has been issued.
We do not issue refunds through Zelle, Apple Cash, Venmo or any other payment method once tracking information has been generated and the materials have been shipped or transferred to the carrier.
Damaged, defective or compromised products
If your order arrives damaged, compromised or otherwise defective, contact us within 24 hours of delivery and provide clear supporting documentation, including:
- Your order number
- Photos of the product and packaging, including the vial label(s)
- Any applicable batch information
Approved claims are handled at the discretion of A&A Wellness and may qualify for a replacement or store credit. Monetary refunds are not guaranteed.
Cancellations before shipment
- Before payment: Orders that are not paid within 48 hours are cancelled automatically. You can also contact us to cancel an unpaid order.
- After payment, before tracking is issued: Contact us as soon as possible with your order number. If your order has not yet been processed for shipment, we will cancel it and refund the amount paid to your original payment method.
- After tracking is issued: Once tracking has been issued and the order has been transferred for shipment, the order cannot be cancelled or refunded.
Important notes
All sales are final.
- We do not accept physical returns of research materials under any circumstances.
- Once tracking has been issued and the order has been transferred for shipment, the order cannot be cancelled or refunded.
- Buyers are solely responsible for the safe, lawful and compliant disposal of research materials in accordance with applicable local, state, federal and institutional requirements.
- A&A Wellness will not replace, refund or issue credit for products that have been improperly stored, mishandled, altered or used in a manner inconsistent with their designated in-vitro research-only purpose. See our Research Use Policy.
Lost or undelivered packages
If your tracking shows no progress, or your package has not arrived, see Shipping Information and contact us with your order number.
Questions
For any question about this policy, contact our support team with your order number.
